HSO Brand Standards

What are HSO Brand Standards?

HSO Brand Standards are essential requirements that centres must meet to maintain their status as approved franchises.

The current aftersales and sales standards encompass a comprehensive array of requisites, including up-to-date organisation charts, employee logins, brand signage, demonstration logs, and stationery requirements.

These standards extend to staff training, software updates, online services, parts separation, parts location and shelf life.

Key areas such as customer feedback, mystery shopping, meetings, policies, customer complaints, ASQP (quality checks), tools Infoweb, mandatory tools and equipment, battery car care programme, calibration, site maintenance, cleanliness, preservation of parts, and accurate completion of all relevant documentation like job cards and deal files are also covered.

Prince’s is actively engaged with numerous centres on a monthly and quarterly basis to uphold these standards and avoid audit bottlenecks.

Our consultants offer practical, friendly, and hands-on assistance, helping centres meet the stringent brand quality assurance requirements set by manufacturers.

Our services are competitively priced and have been exceptionally well received within the centre network, thanks to the consistently outstanding results achieved within tight timeframes.

This strong performance underscores our commitment to excellence and our capability to effectively support centres in maintaining high standards.

Have you just received your HSO Audit Date?

From clarifying documentation to staffing solutions and strategic planning, we provide hands-on assistance to prepare you thoroughly for your audit.

With our expertise, we ensure that you not only meet but exceed the rigorous standards required, securing your status as an approved franchise.

Reach out to us today to make your HSO audit a resounding success with minimal stress and maximum confidence.

Why do people fail their audits?

Did You Know Most People Fail Their Audit Due to Common Oversights?

Success is our only option

We have a proven success record of improving scores year on year and recently have achieved 100% scores in all areas for our clients


We care about making a difference for our customers, and always go the extra mile to ensure success!

Why Choose Prince's?

By partnering with Prince’s, retailers can offload the complex burden of meeting stringent standards, enabling managers to focus on productivity while taking pride in the accomplished results. At Prince’s, failure is not contemplated; we commit fully to ensuring your success.

Whether you require a steady, measured rollout or immediate crisis management, we provide comprehensive support tailored to your specific needs, both directly and indirectly.

Our consultants are experts in training your team, simplifying and implementing robust processes in their most straightforward form. This approach facilitates ease of adoption and integration of VQM processes into your company culture.

In preparation for the VQM audit, we conduct site visits to ensure that you and your staff are well-prepared and confident, ready to handle any situation that may arise during the audit.

Additionally, where feasible, we establish a shared VQM electronic file on your organisation’s network. This system allows all key personnel to access necessary documents easily, enhancing efficiency and preventing any duplication or confusion.

By choosing Prince’s, you ensure that your business is equipped with the tools and support needed to excel in VQM audits and maintain high standards consistently across your operations.

Our consultants have been involved with VQM since its inception and have proven successful audit results for two decades.


We care about making a difference for our customers, and always go the extra mile to ensure success!