VQM Brand Standards | Prince's Consultancy Ltd

What is VQM?

VQM is a mandatory quality brand standard for retailers to remain an approved franchise.

Currently a 15 page document for aftersales and 8 pages for sales full of mandatory standards from smaller details such as organisation charts, logins, signage, demo logs and stationary requirements to staff training, service online, parts separation, parts location and shelf life.

Also including; core areas such as customer feedback portal, customer complaints, MSQP (quality checks), tools Infoweb, mandatory tools and equipment, battery care, calibration, site maintenance and cleanliness and preservation of parts.

Prince’s are currently working with many retailers on a monthly and quarterly basis to maintain standards and prevent bottlenecks.

We provide practical, friendly hands on assistance to enable retailers to meet the brand quality assurance requirements by the manufacturer.

Our competitively priced services have been exceptionally well received by the dealer network; due to the outstanding results consistently achieved in minimal time periods.

Benefits Of vqm In Your Business

Reduce waste management costs
Efficient use of resources
Reduction of waste
Gain a competitive advantage
Improve environmental performance
Demonstrate your commitment to protecting the environment
Building trust with customers
Increase profit
Win more tenders/business
Satisfy more customers
Become a more consistent competitor in your marketplace
Motivate and engage staff with more efficient internal processes
Broaden business opportunities by demonstrating compliance

How Can Prince's Support You

Prince’s offer complete support for businesses wanting to achieve ISO 14001 certification.

Our consultants can do the following:

Obtain quotes to get you the most competitive pricing for audit
Project manage the implementation of your quality management system from beginning to end, ensuring minimum distraction of your resources from their operational roles
Provide examples of best practice
Issue environmental templates to ensure you meet the requirements of the standard
Develop and write your policies, procedures, quality manual and infrastructure documents for you
Intuitively train your employees
Mentor and teach your internal quality auditors or be your internal auditor
Assist you 100% of the way through ISO 14001:2015 certification
Liaise with auditors and relevant accreditation bodies on your behalf to maintain your certification

Success is our only option

We have a proven success record of improving scores year on year and recently have achieved 100% scores in all areas for our clients

Just Received Your VQM Audit Date?

If you can answer yes to any of these questions, we can help:

Why do people fail their audits?

Did You Know Most People Fail Their Audit Due to Common Oversights?

Misunderstanding the Requirements
Lack of Attention to Detail
Missing the Small Print
Insufficient Testing and Preparation
Complacency
Equipment Neglect
Unprepared Staff
Skipping a Dress Rehearsal

Testimonials

We care about making a difference for our customers, and always go the extra mile to ensure success!

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Why Choose Prince's?

By partnering with Prince’s, retailers can offload the complex burden of meeting stringent standards, enabling managers to focus on productivity while taking pride in the accomplished results. At Prince’s, failure is not contemplated; we commit fully to ensuring your success.

Whether you require a steady, measured rollout or immediate crisis management, we provide comprehensive support tailored to your specific needs, both directly and indirectly.

Our consultants are experts in training your team, simplifying and implementing robust processes in their most straightforward form. This approach facilitates ease of adoption and integration of VQM processes into your company culture.

In preparation for the VQM audit, we conduct site visits to ensure that you and your staff are well-prepared and confident, ready to handle any situation that may arise during the audit.

Additionally, where feasible, we establish a shared VQM electronic file on your organisation’s network. This system allows all key personnel to access necessary documents easily, enhancing efficiency and preventing any duplication or confusion.

By choosing Prince’s, you ensure that your business is equipped with the tools and support needed to excel in VQM audits and maintain high standards consistently across your operations.