What is VQM?

100 Percent Pass Rate

VQM is a mandatory quality brand standard for retailers to remain an approved franchise.

Currently a 15 page document for aftersales and 8 pages for sales full of mandatory standards from smaller details such as organisation charts, logins, signage, demo logs and stationary requirements to staff training, service online, parts separation, parts location and shelf life.

Also including; core areas such as customer feedback portal, customer complaints, MSQP (quality checks), tools Infoweb, mandatory tools and equipment, battery care, calibration, site maintenance and cleanliness and preservation of parts.

Prince’s are currently working with many retailers on a monthly and quarterly basis to maintain standards and prevent bottlenecks.

We provide practical, friendly hands on assistance to enable retailers to meet the brand quality assurance requirements by the manufacturer.

Our competitively priced services have been exceptionally well received by the dealer network; due to the outstanding results consistently achieved in minimal time periods.

Benefits Of vqm In Your Business


How Can Prince's Support You

Prince’s offer complete support for businesses wanting to achieve ISO 14001 certification.

Our consultants can do the following:

Success is our only option

We have a proven success record of improving scores year on year and recently have achieved 100% scores in all areas for our clients

Just Received Your VQM Audit Date?

If you can answer yes to any of these questions, we can help:

Why do people fail their audits?

Did You Know Most People Fail Their Audit Due to Common Oversights?


We care about making a difference for our customers, and always go the extra mile to ensure success!

Why Choose Prince's?

By partnering with Prince’s, retailers can offload the complex burden of meeting stringent standards, enabling managers to focus on productivity while taking pride in the accomplished results. At Prince’s, failure is not contemplated; we commit fully to ensuring your success.

Whether you require a steady, measured rollout or immediate crisis management, we provide comprehensive support tailored to your specific needs, both directly and indirectly.

Our consultants are experts in training your team, simplifying and implementing robust processes in their most straightforward form. This approach facilitates ease of adoption and integration of VQM processes into your company culture.

In preparation for the VQM audit, we conduct site visits to ensure that you and your staff are well-prepared and confident, ready to handle any situation that may arise during the audit.

Additionally, where feasible, we establish a shared VQM electronic file on your organisation’s network. This system allows all key personnel to access necessary documents easily, enhancing efficiency and preventing any duplication or confusion.

By choosing Prince’s, you ensure that your business is equipped with the tools and support needed to excel in VQM audits and maintain high standards consistently across your operations.

Our consultants have been involved with VQM since its inception and have proven successful audit results for two decades


We care about making a difference for our customers, and always go the extra mile to ensure success!

Our Clients