Just Received Your HSO Audit Date?
If you can answer yes to any of these questions, we can help:
- Stressed and already working every available hour?
- Not a clue where to start?
- New to the brand?
- No staff and/or no time to meet audit requirements?
- Don’t understand the document or requirements?
- Suffering from lack of skilled staff?
Success is our only option and we will do all we can to achieve a Pass
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Our consultants train your staff, streamline and execute robust processes in their simplest forms for ease of implementation to make the HSO processes a part of your culture.
We attend site in preparation for the HSO audit, so you and your staff are confident and prepared for all eventualities.
Where possible we create a shared HSO electronic file on your computer network enabling all key staff to access the documents, preventing duplications and any confusion.
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HSO Brand Standards are mandatory brand requirements for centres to meet to remain open as an approved franchise.
Currently aftersales and sales standards cover a vast number of requisites such as current organisation charts, employee logins, brand signage, demo logs and stationary requirements to staff training, software updates, service online, parts separation, parts location and shelf life. Also including core areas such as customer feedback, mystery shop, meetings, policies, customer complaints, ASQP (quality checks), tools Infoweb, mandatory tools and equipment, battery car care programme, calibration, site maintenance and cleanliness, preservation of parts and correct completion of all relevant documentation such as jobcards and deal files.
Prince’s are currently working with many centres on a monthly and quarterly basis to maintain standards and prevent audit bottlenecks.
Our consultants provide practical, friendly hands-on assistance to enable centres to meet the manufacturer brand quality assurance requirements.
Our competitively priced services have been exceptionally well received by the centre network; due to the outstanding results consistently achieved in minimal time periods.
Did You Know Most People Fail Their Audit Because
- They do not understand the requirements
- Lack of attention to detail
- They miss the small print
- Lack of testing and/or preparation
- Complacency
- Not checking tools/equipment calibration/servicing is in date
- Making assumptions key people will know what to do/say
- Not having a dress rehearsal
- They didn’t contact Prince’s
By using Prince’s, centres remove the associated burdens with achieving brand standards from their productive managers and are able to take pride in the results achieved. Success is our only option and we will do all we can to achieve a successful pass.
Whether you require a gentle implementation or fire fighting assistance we support your needs both directly and indirectly.
Our consultants train your staff, streamline and execute robust processes in their simplest forms for ease of implementation to make the brand standards processes a part of your culture.
We attend site in preparation for the brand standards audit so you and your staff are confident and prepared for all eventualities.
Where possible we create a shared brand standards electronic file on your computer network enabling all key staff to access the documents, preventing duplications and any confusion.
Our consultants have been involved with HSO since its inception and have proven successful audit results for two decades
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