Just Received Your VQM Audit Date?
If you can answer yes to any of these questions, we can help:
- Stressed and already working every available hour?
- Not a clue where to start?
- New to the brand?
- No staff and/or no time to meet audit requirements?
- Don’t understand the document or requirements?
Success is our only option and we will do all we can to achieve a Pass
Don’t just take our word for how good we are…
Check out our Trustpilot reviews and see for yourself
Our consultants train your staff, streamline and execute robust processes in their simplest forms for ease of implementation to make the VQM processes a part of your culture.
We attend site in preparation for the VQM audit so you and your staff are confident and prepared for all eventualities.
Where possible we create a shared VQM electronic file on your computer network enabling all key staff to access the documents, preventing duplications and any confusion.
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VQM is a mandatory quality brand standard for retailers to remain an approved franchise.
Currently a 15 page document for aftersales and 8 pages for sales full of mandatory standards from smaller details such as organisation charts, logins, signage, demo logs and stationary requirements to staff training, service online, parts separation, parts location and shelf life. Also including; core areas such as customer feedback portal, customer complaints, MSQP (quality checks), tools Infoweb, mandatory tools and equipment, battery care, calibration, site maintenance and cleanliness and preservation of parts.
Prince’s are currently working with many retailers on a monthly and quarterly basis to maintain standards and prevent bottlenecks.
We provide practical, friendly hands on assistance to enable retailers to meet the brand quality assurance requirements by the manufacturer.
Our competitively priced services have been exceptionally well received by the dealer network; due to the outstanding results consistently achieved in minimal time periods.
Did You Know Most People Fail Their Audit Because
- They do not understand the requirements
- Lack of attention to detail
- They miss the small print
- Lack of testing and/or preparation
- Complacency
- Not checking tools/equipment calibration/servicing is in date
- Making assumptions key people will know what to do/say
- Not having a dress rehearsal
- They didn’t contact Prince’s
By using Prince’s, retailers remove the associated burdens with achieving standards from their productive managers and are able to take pride in the results achieved. Failure is not an option and we will do all we can to achieve a successful pass.
Whether you require a gentle implementation or fire fighting assistance we support your needs both directly and indirectly.
Our consultants train your staff, streamline and execute robust processes in their simplest forms for ease of implementation to make the VQM processes a part of your culture.
We attend site in preparation for the VQM audit so you and your staff are confident and prepared for all eventualities.
Where possible we create a shared VQM electronic file on your computer network enabling all key staff to access the documents, preventing duplications and any confusion.
Our consultants have been involved with VQM since its inception and have proven successful audit results for two decades
Contact Us